Return Policy

• We aim to ensure complete customer satisfaction with our perfume products and maintain a transparent and fair return policy for all purchases made through our platform.

• Returns are accepted only if the perfume product is received in a damaged, leaked, incorrect, or defective condition at the time of delivery.

• Due to the nature of perfume and personal care items, returns or exchanges are not accepted for opened, used, or partially used products for hygiene and safety reasons.

• Customers must raise a return request within 48 hours of receiving the product by contacting our customer support team with order details and clear images or videos of the issue.

• The product must be returned in its original packaging, including outer box, seal, labels, and invoice, to be eligible for return or replacement.

• Once the return request is approved, we will arrange a reverse pickup or guide the customer through the return process, depending on service availability at the delivery location.

• All returned items are subject to inspection by our quality control team to verify the reported issue before processing any replacement or refund.

• If the return is approved, customers may choose between a replacement of the same perfume product or a refund, subject to stock availability and policy terms.

• Refunds, if applicable, will be processed to the original mode of payment within 7–10 working days after successful inspection of the returned product.

• Shipping charges, if any, are non-refundable unless the return is due to our error, such as delivery of a wrong or damaged item.

• Products purchased during clearance sales, special promotions, or discounted offers may not be eligible for return unless received in damaged or defective condition.

• We reserve the right to reject return requests if the product shows signs of usage, tampering, or if the return conditions are not met.

• Customers are responsible for providing accurate delivery information, as returns due to incorrect address or failed delivery attempts may not be eligible for refund.

• By purchasing our perfume products, you agree to abide by this Return Policy, which is designed to ensure fairness, hygiene, and quality assurance for all customers.